Privacy Policy

Terra Nova All-Suite Hotel respects the privacy of visitors to its website. We ensure that the information you make available to us will be treated as confidential. 
This privacy policy is applicable to products, mobile applications, services and website at (“Website“) (altogether “Services”) of Terra Nova All-Suite Hotel and explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights. You must be aware of the fact that Terra Nova All-Suite Hotel is not responsible for the privacy policy of other sites and third parties. By using the Services, you acknowledge that you accept the privacy policy. 

What personal information does Terra Nova All-Suite Hotel collect and why? 
The personal information that we may collect about you broadly falls into the following categories: 

  • Information that you provide voluntarily
    • Certain parts of our Services may ask you to provide personal information voluntarily: for example we may request your contact details such as full name, telephone number, email address, and date of birth, as necessary, in order to correspond with you or to process and ensure your booking, to register an account with us, provide the services and information you request such as details about your booking, have an emergency contact number for you in case needed, to subscribe to marketing communications from us, and/or to submit enquiries to us. You may also need to provide your billing information (such as credit card number, cardholder name and expiration date) to make a payment. 
  • Special Categories of Personal Information 
  • In some cases we may also require you to provide us with sensitive personal data. Sensitive personal data is a type of personal information, such as information on your religion or health. These types of information are considered sensitive and require additional protection under applicable laws. We limit the circumstances under which we may collect sensitive personal information. In certain cases we need to process sensitive personal data, including: 
    • Health-related information may be needed to provide appropriate travel accommodation and accessibility or facility requirements. 
    • Government-issued identification numbers like passport or driver’s license number may be required for vehicle rental or other travel reservation. 
    • Other information that you can specify at your option and which may imply or suggest information like religion, health or other information, such as dietary needs. 
    • The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If requested, we can keep you informed of our latest and most attractive offers via our email service. 
  • Information that we collect automatically 

When you visit our Website, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws. 
Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked. 
Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors. 

Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology” below. 

  • Information that we obtain from third party sources 

From time to time, we may receive personal information about you from third party sources but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us. 
In general, we will use the personal information we collect from you only for the purposes described in this Privacy Notice or for purposes that we explain to you at the time we collect your personal information. However, we may also use your personal information for other purposes that are not incompatible with the purposes we have disclosed to you (such as archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes) if and where this is permitted by applicable data protection laws. 

How do we use your personal information? 
We will always let you know why we need your personal details and how we will use this information. Terra Nova All-Suite Hotel will not make this information available to third parties in any circumstances without your explicit consent: 

  • to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person; 
  • to a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy. 

How does Terra Nova All-Suite Hotel deal with data in the event of competitions or promotions? 
If you respond to a competition or promotion, we will ask for your name, address and email. This data is used in relation to the promotion, to inform competition winners of their prize and to measure the response to the promotion. 

How does Terra Nova All-Suite Hotel deal with safety and quality? 
We use appropriate technical and organisational measures to protect the quality and integrity of the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. Specific measures we use include the usage of firewalls and PCI compliancy. 
We will take great care of your information. The information you give when booking a trip, or when subscribing to the newsletter, will be securely stored in our database. 

Data retention 
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). 
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. 

We gather information for research in order to obtain a better insight into our customers, enabling us to tailor our services accordingly. 
We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you (including to serve interest-based advertising).We use this information to keep a record of how you use the site, to produce reports on the website activity and to offer other services connected to the website activity and Internet use. For further information about the types of Cookies we use, why, and how you can control Cookies. 

This privacy statement is adjusted to the use and options available on this site. Any alterations and/or changes to this site may lead to changes to this privacy statement. It is therefore advisable to check this privacy statement on a regular basis. 
Adjusting or unsubscribing from the newsletter service 
At the bottom of each email, you will find an option to amend your details or to unsubscribe. 
Adjusting or unsubscribing from communications 
You can contact us any time you wish in order to amend your details or delete them from our files. See the contact details below. 
Your data protection rights 
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. 
Updates to this Privacy Notice 
We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws. 
Questions and feedback 
If you have any questions on this privacy policy, you can contact us: 

Terra Nova All-Suite Hotel 
17 Waterloo Road 
Kingston 10 
T: +876-926-2211